Refund policy
Our Commitment to Quality
At Gilbert’s Jerky, we take pride in delivering premium, great-tasting products. If you’re not fully satisfied with your purchase, we’re here to make it right.
Perishable Product Policy
Because jerky is a perishable food item, we cannot accept physical returns. However, we do offer replacements or refunds when appropriate.
Refunds & Replacements
We will happily replace or refund products that arrive:
-
Damaged
-
Incorrect (wrong flavor, size, or quantity)
-
Defective or compromised (packaging issues, spoilage, etc.)
To process your claim, please contact us within 7 days of delivery and provide:
-
Your order number
-
A description of the issue
-
Photos showing the damage or problem (if applicable)
Email: info@gilbertsjerky.com